News Flash: Hard, Shiny Floors are Slippery When Wet!

Shiny Floor

Yes, this is what a hard shiny floor looks like!

Yes, that’s right. Hard flooring surfaces with a glossy finish are slippery when wet. It’s 2014, and there are still no exceptions to that fact. Yet as I toured one of the more upscale locations of a large restaurant company that I was working with, the restroom floors were done up exquisitely in highly polished natural stone. The look was very refined, the gloss was practically blinding. And the floor was not well suited to the conditions it would face regularly. We are not talking a hallway like the hotel image featured above, we are talking inside a restroom!

Here’s a series of truths that shouldn’t be so hard to understand: Continue reading

Vehicle Into Building Crashes: A Longstanding Issue Emerging in Recognition and Understanding

I have been working with several groups in the restaurant, retail, and hospitality industries on the issue of vehicle-into-building crashes, also sometimes referred to as “storefront crashes.” This is about the accidental contact (or near contact) with or intrusion into buildings by vehicles, accidental versus intentional in nature. These incidents sometimes damage property, sometimes cause injuries. The outcomes may be severe.

The scope and impact of this issue is huge, but still not as recognized as it should be. Incidents continue to occur, with severe consequences to people and property. No unified standard of care, or regulatory framework has yet emerged, but work is underway in that regard. Thankfully, more attention is being given to this issue all the time. Here are two new articles of note that highlight the issue:

Risk Management Magazine on storefront crashes.

And another recent story on FairWarning.com, highlighting in particular how preventable many of these incidents are.

This issue it starting to receive some long overdue attention. Hopefully prevention approaches will soon become more widely understood and implemented.